What's your contact info?

First Name *

Last Name *

Email *

Phone *

Inquiry Response Times: 1-2 Business Days (Monday - Friday)

To follow-up on an open service inquiry, you can reach us by phone at 562-573-1862. This is not an emergency hotline.

For new service or customization inquiries, completing this form is the most effective way for us to a solution. Once submitted, we will reach out to you via email or phone call. While customization inquiries are very important to us, service inquiries are our highest priority.

Type of Inquiry *

Service Topic

Kickstand
Rear Brake Calibration
Regenerative Braking Behavior
Cosmetic Damage (Defect)
Cosmetic Damage (Accident)
Part Ordering
Hand Control Buttons
Range Recommendations
Maintenance
Sounds from Standard Operation
Seat Actuator
Tool Recommendations
Battery
Display
Bike Alignment
Charging
Bike Shutoff/Loss of Power
Wiring/Electrical
Controller
Other

VIN *

(On Side of the frame before front suspension)

Street Address *

City *

State *

Zip Code *

Let's identify your unit.

Describe your service needs *

Original Bike Owner

Are you the bike's original owner? If not, a warranty transfer may be in order--please be ready to present your proof of purchase, title, and a valid ID.

Ok, let's book your Anthem service.

Ok, let's book your OUTSET service.

When are you available? *

Morning (7am - 11am)
Midday (11am - 3pm)
Afternoon (3pm - 7pm)
Evening (7pm - 11pm)
Anytime

Attach one or more images that might help us understand your issue better.

Choose file or drag here

Supported format: JPG, JPEG, PNG, GIF, SVG.

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You must agree to proceed. *

By submitting this form, I agree to be contacted by Ryvid via call, email, and text to receive occasional support communications and marketing messages (e.g., cart reminders, service calls, promotional offers, product updates, and invitations to participate in special events or surveys). Text Message and data rates may apply. Message frequency varies. To opt-out, you can reply 'STOP' at any time or click the unsubscribe link in the emails. View our Privacy Policy

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