Warranty

Who Is the Warrantor?

Ryvid, Inc. (hereafter, “RYVID”)

 

Who Does This Ryvid Anthem Limited Warranty Cover?

THIS LIMITED WARRANTY IS THE ONLY EXPRESS WARRANTY MADE IN CONNECTION WITH THE SALE OF THIS RYVID ANTHEM MODEL. ANY IMPLIED WARRANTY, INCLUDING ANY WARRANTY OF MERCHANTABILITY OR WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE IS LIMITED IN DURATION TO THE STATED PERIOD OF THIS WRITTEN WARRANTY.

Some States do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you.

This Limited Warranty applies to all original owners and any subsequent owners of a North American model 2023 Ryvid “Anthem” motorcycle (“Ryvid Anthem”).  It is provided at no additional cost during the applicable warranty coverage period. While it is not required to receive service under this warranty RYVID strongly recommends its customers or authorized dealers submit warranty registration information on-line or contact Ryvid Customer Success in order to update their information and receive timely service in the unlikely event of a safety related or other important issue.

 When a 2023 Ryvid Anthem is sold to a subsequent owner, while within the warranty coverage period, the new owner should submit a warranty transfer request either electronically or in writing. This should be performed to allow RYVID the ability to contact the new owner for service or warranty issues.  See “How Do I Transfer Ownership and The Limited Warranty?” in your owner’s manual or contact Ryvid Customer Success.

New owners who have not received notification of a warranty transfer should contact Ryvid Customer Success at (949) 691-3495 or hello@ryvid.com with their Ryvid Anthem VIN and state registration, such that ownership can be verified and updated in our systems and warranty details collected. 

 

What Does My Ryvid Anthem Limited Warranty Cover?

The warranty covers any repairs needed to correct defects in materials or workmanship of all parts and components of each new 2023 Ryvid Anthem Motorcycle supplied by Ryvid for the Coverage Period below, subject to the exclusions listed in the section “WHAT IS NOT COVERED.”

This Limited Warranty also covers the following Ryvid Anthem Batteries:

4.3 KWH Battery with Onboard Charger
4.3 KWH Battery

This Limited Warranty covers all components of the complete Ryvid Anthem Battery (i.e., the cells, integrated battery management system, internal wiring, and internal structures).

 

What Is the Coverage Period of This Ryvid Anthem Limited Warranty?

The Ryvid Anthem frame has a Limited Warranty for the life of the motorcycle. 

The duration of this Limited Warranty for the remaining components of the 2023 Ryvid Anthem Motorcycles is a period of two (2) years from the original In-Service Date.

Parts replaced under warranty will be covered for the balance of the limited warranty.

The warranty period begins on the date the vehicle is delivered to the first retail buyer or put into service (such as by lease or otherwise), whichever is earlier.

 

What Will RYVID Do Under This Limited Warranty?

During the duration of this Limited Warranty, an authorized RYVID representative will repair or replace (at RYVID’s option), without charge for parts or labor, any 2023 Ryvid Anthem or parts supplied by Ryvid that are covered by this Limited Warranty and found by RYVID or an authorized RYVID dealer to be defective in materials or workmanship.

Note that tires are covered by a separate warranty issued by the tire manufacturer. There may be certain charges as described in the separate tire warranty

 

How Do You Obtain Service Under This Limited Warranty?

Ryvid, or any authorized dealer of the owner’s choice will perform warranty repairs or replacements.

Warranty services may be obtained by contacting RYVID or your local Ryvid Anthem dealer.

You can contact Ryvid Inc. directly at:

Ryvid Inc.
Attn: Warranty Service
12090 E Carson St, Ste H504
Hawaiian Gardens, CA 90716

(949) 691-3495
hello@ryvid.com

 

What Is Not Covered by This Limited Warranty?

THIS LIMITED WARRANTY DOES NOT COVER ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES, INCLUDING LOSS OF VALUE OF THE MOTORCYCLE, LOST PROFITS OR EARNINGS, OUT-OF-POCKET EXPENSES FOR SUBSTITUTE TRANSPORTATION OR LODGING, EXPENSES ASSOCIATED WITH RETURNING THE COVERED PRODUCT TO AN AUTHORIZED SERVICE FACILITY OR DEALER, TOWING AND/OR ROADSIDE ASSISTANCE EXPENSES, EXPENSES ASSOCIATED WITH RETURNING THE COVERED PRODUCT BACK TO ITS OWNER, MECHANIC’S TRAVEL TIME OR

COMMUNICATION CHARGES, LOSS OR DAMAGE TO PERSONAL PROPERTY, LOSS OR TIME, OR INCONVENIENCE.

Some States do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

This warranty gives you specific legal rights, and you may also have other rights which vary from State to State.

Normal Battery Degradation:
Due to battery cell chemistry, there is a normal, expected reduction in range/capacity over time and usage. Depending on use and storage conditions, batteries will degrade at differing rates during the duration of this Limited Warranty period. RYVID will only repair or replace a battery pursuant to this Limited Warranty that has been operated according to the proper usage guidelines as outlined below and exhibits a nominal storage capacity reduction of greater than 20% of the published nominal capacity, as measured by an authorized RYVID dealer. To check the capacity of a Battery, an authorized RYVID dealer can perform a battery management system log data extraction, which will confirm if the battery has been operated according to proper usage guidelines as outlined below and whether a reduction in capacity is within expected norms.

This Limited Warranty only covers 2023 Ryvid Anthem Motorcycles that are operated according to “proper use” and “under normal operating conditions” as specified in the Owner’s Manual.  The following definitions are applicable to determine whether the Limited Warranty coverage is in effect:

  • “Normal operating conditions” require routine care and maintenance of the 2023 Ryvid Anthem as described in the Owner’s Manual.
  • “Normal operating conditions” excludes use of the 2023 Ryvid Anthem in for-profit commercial or business activities, such as, but not limited to, use as a rental or delivery vehicle.
  • Proper use means never storing and/or leaving the Battery at a state of charge below 30% for more than 30 days or storing the battery in an environment outside of the battery’s recommended temperature range for extended periods as described in the Owner’s Manual.
  • In addition, this Limited Warranty does not cover:
    • The cost of parts and labor involved in any routine care and maintenance and/or the replacement of parts due to normal wear and tear, use, or deterioration, including but not limited to, tires, brake pads and rotors, belt drive, fork seals, grips, foot pegs, and the seat.
    • The original equipment tires are warranted separately by the tire manufacturer.
    • The replacement of fluids unless their replacement is a necessary part of warranty service on a covered component.
    • Damage resulting from off-road use.
    • Any cosmetic concerns that arise as a result of environmental conditions, owner abuse, misuse, lack of routine care and maintenance, accidents and/or other improper use.
    • Parts or components damaged by use or operation under abnormal conditions or contrary to the instructions in the Owner’s Manual including a failure to have the motorcycles firmware updated during the regular service intervals or in a timely basis following a notification that a new update is available.
    • 2023 Ryvid Anthems used for racing or other competitive events.
    • 2023 Ryvid Anthems misused improperly operated.
    • Damage, failures, malfunctions, or performance problems caused by unauthorized modifications or alterations to 2023 Ryvid Anthems, including modifications or alterations performed by an authorized RYVID dealer, that Ryvid Anthem to fail.
    • Damage, failures, malfunctions, or performance problems caused by unauthorized parts or accessories installed on a 2023 Ryvid Anthem.
    • Damage, failures, malfunctions, or performance problems caused by the installation or use of any battery charger or power supply not sold or approved by RYVID.
    • Damage, failures, malfunctions, or performance problems caused by fire, collision, accident, or improper storage.
    • Damage, failures, malfunctions, or performance problems caused by continued operation of the motorcycle after a warning light, gauge reading, or other warning indicates a mechanical or operational problem.
    • 2023 Ryvid Anthem motorcycles severely damaged or declared to be a total loss by an insurer, or motorcycles substantially reassembled from or repaired with parts obtained from another used motorcycle.
    • Damage, failures, malfunctions, or performance problems caused by the failure to follow recommended maintenance requirements as set forth in the Owner’s Manual.
    • Damage, failure, malfunctions, or performance problems caused by airborne industrial pollutants (e.g., acid rain), bird droppings, tree sap, stones, flood water, windstorms, weather events or other similar occurrences.
  • Further, this Limited Warranty does not apply to 2023 Ryvid Anthem motorcycles or parts and accessories that are not imported or distributed by RYVID or purchased through an authorized RYVID dealer.

RYVID reserves the right to change or improve the design of any 2023 Ryvid Anthem, Battery, or any other RYVID parts (collectively, “Ryvid products”) at any time, without assuming any obligation to modify any RYVID products previously manufactured or sold.

 

What Other Limitations or Disclaimers Apply to This Ryvid Anthem Limited Warranty?

RYVID does not assume, or authorize any person to assume, any other obligation or liability on its behalf.

The original registered owner or subsequent registered transferee as documented with the Ryvid Anthem warranty registration should convey the Owner’s Manual and all safety warnings, instructions, and Limited Warranty if the unit is sold, loaned, or otherwise transferred to another person.

 

How Does This Ryvid Anthem Limited Warranty Relate to State Law?

Notice Under State Lemon Laws:

Some States have laws, referred to as “lemon laws,” allowing the purchaser to receive a replacement motorcycle or a refund of the purchase price under certain circumstances. These laws vary from State to State.

Unless prohibited by law in the state of purchase or registration, RYVID requires that purchaser first notify RYVID in writing of any service difficulty or issue that you may have experienced so that we can have a chance to make any needed repairs before you are eligible for remedies provided by these laws. In all other States, RYVID asks that you give it written notice of any service difficulty or issue. Please send your written notification to RYVID at the following address: 

Ryvid Inc.
Attn: Warranty Service
12090 E Carson St, Ste H504
Hawaiian Gardens, CA 90716

 

How Do I Register Ownership of my Ryvid Anthem and the balance of my Limited Warranty?

Use the information below to contact the RYVID Customer Service department for assistance:

Ryvid Inc.
12090 E Carson St, Ste H504
Hawaiian Gardens, CA 90716

Phone: +1 949-961-1495
Monday-Friday 8am to 5pm (Pacific Time)

E-Mail: hello@ryvid.com
http://www.Ryvid.com/

 

Customer Assistance

Please have the following information available when contacting Ryvid Inc. so that we can answer your questions effectively and efficiently or resolve any concerns you may have.

  • Owner’s name and address (Or previous owner if you are a subsequent owner)
  • Owner’s telephone number
  • Vehicle identification number (VIN)
  • Date of purchase
  • Dealer name, address and phone number (if purchased from Dealer)
  • Motor serial number (visible with the battery removed)

Note: A motorcycle information chart is provided on the inside of the front cover of your owner’s manual to record this information.

 

Suggested Ryvid Anthem Owner’s Responsibilities:

As the owner of a product covered by this Limited Warranty, it is strongly suggested that you read and understand the Owner’s Manual, this Limited Warranty, and all product warnings before operating your 2023 Ryvid Anthem.

Serious injury or death can result from improper operation or failure to observe warnings and safety instructions on any motorcycle.

Further, it is also your responsibility to: 

  • Perform all recommended and necessary routine care and maintenance and engage in proper use of your 2023 Ryvid Anthem and Battery as detailed in the Owner’s Manual, including obtaining any firmware updates available at each service interval or in a timely basis following a notification that a new update is available.
  • Learn and obey all federal, state, and local laws governing the operations of a motorcycle, generally, and an electric motorcycle, specifically.
  • If you have not done so recently, even as an experienced rider, consider taking a motorcycle safety course. They are offered for riders of differing levels; information is typically available at your state DMV/BMV or at the Motorcycle Safety Foundation website https://msf-usa.org/
  • At all times when operating a 2023 Ryvid Anthem wear proper safety equipment and clothing, including but not limited to helmet, eye protection, and appropriate boots.
  • Convey the Owner’s Manual and all safety warnings, instructions, and Limited Warranty if the unit is sold, loaned, or otherwise transferred to another person.